Privacy Policy
Last updated: September 2026
The Content Bunker respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, contact us, join a membership, attend the studio or otherwise interact with The Content Bunker.
1. Information we may collect
We may collect personal information including:
your name
email address
phone number
business or company name
billing and booking information
details about your project, shoot or podcast
membership information
communications you send to us
preferences or information you provide through booking or enquiry forms
records of your bookings and purchases
information provided when subscribing to marketing emails or waitlists
photographs, video or audio where you have agreed for us to create or use content
CCTV footage captured at our premises
We generally only collect information that is reasonably necessary to provide our services, manage bookings and operate the studio.
2. How we collect information
We may collect personal information when you:
make a booking
complete an enquiry or contact form
purchase a service or membership
subscribe to our mailing list or waitlist
communicate with us by email, phone, social media or in person
attend The Content Bunker
participate in a photo, video or podcast production
use our website
Some information may also be collected automatically through website analytics, cookies or similar technologies.
3. How we use your information
We may use your personal information to:
process and manage bookings
take and process payments
manage memberships and recurring billing
communicate with you about your booking
provide studio, podcast, photography, video and content production services
respond to enquiries
provide customer support
send booking confirmations, reminders and important studio information
administer cancellations, rescheduling or refunds
maintain business and accounting records
improve our website and services
send marketing communications where you have consented to receive them
maintain the safety and security of our premises, staff, clients and equipment
comply with legal or regulatory requirements
We will not sell your personal information.
4. Payments
Payments may be processed using third-party payment providers such as Stripe.
The Content Bunker does not directly store your full credit or debit card details.
Where you authorise recurring payments, your payment provider may securely store your payment method and process future charges in accordance with your membership or service agreement.
Your use of those services may also be subject to the payment provider’s own privacy policy and terms.
5. Booking and website platforms
We may use third-party services to operate our website, booking system, forms, email marketing and related services.
These may include services such as:
Squarespace
Acuity Scheduling
Stripe
email marketing providers
website analytics providers
These providers may process personal information on our behalf in order to provide their services.
We take reasonable steps to use reputable service providers and only provide information that is reasonably necessary for them to perform those services.
6. CCTV and video surveillance
The Content Bunker operates 24-hour video surveillance at the premises for security, safety and protection of people, property and equipment.
CCTV footage may capture clients, visitors and other persons entering or using the studio.
Footage is not ordinarily used for marketing or production purposes.
If you are creating sensitive content, including boudoir, implied nude or nude photography or video, please notify a member of The Content Bunker team on arrival.
Where reasonably possible, surveillance within the relevant shooting area may be disabled for the duration of that content.
CCTV footage may be accessed where reasonably necessary in connection with:
security incidents
suspected theft
property or equipment damage
safety incidents
disputes relating to studio use
legal or insurance matters
Footage will not be shared with third parties unless reasonably necessary, required by law, or provided to police, insurers, legal advisers or other relevant parties in connection with an incident.
7. Photography, video and content created at the studio
We do not automatically claim ownership of content created by clients while hiring The Content Bunker.
We will not publish, reproduce or use a client's photographs, video, audio or other content for promotional purposes unless we have permission to do so.
Where The Content Bunker is engaged to produce content for you, the use and ownership of that content may also be governed by the relevant booking agreement, quotation or production terms.
8. Marketing communications
If you join our mailing list, waitlist or otherwise opt in to receive marketing communications, we may send you information about:
studio news
new services or sets
promotions
membership offers
events
booking availability
content creation tips
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Service-related communications, such as booking confirmations or important information about an existing booking, may still be sent where necessary.
9. Cookies and website analytics
Our website may use cookies and similar technologies to help us understand how visitors use the site and improve the user experience.
This may include information such as:
browser type
device type
pages visited
approximate location
referring website
time spent on the site
This information may be collected through third-party analytics services.
You can generally control or disable cookies through your browser settings.
10. How we store and protect information
We take reasonable steps to protect personal information from:
misuse
loss
unauthorised access
unauthorised disclosure
alteration
Personal information may be stored electronically through secure third-party platforms and business systems.
No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
11. Disclosure of information
We may disclose personal information where reasonably necessary to:
payment processors
booking and website providers
accountants or bookkeepers
contractors assisting with the delivery of services
IT or software providers
insurers
legal or professional advisers
law enforcement or government authorities where required by law
We do not sell or rent customer information to third parties for their own marketing purposes.
12. Overseas service providers
Some third-party technology providers we use may store or process information outside Australia.
Where this occurs, the information will be handled in accordance with the terms and privacy practices of those providers.
13. Accessing or correcting your information
You may contact us if you would like to:
access personal information we hold about you
correct information that is inaccurate or out of date
ask a question about how your information is handled
We may need to verify your identity before providing access to personal information.
The OAIC recommends that privacy policies clearly explain how individuals can access and seek correction of their information.
14. Privacy complaints
If you believe your personal information has been handled incorrectly, please contact us first so we can investigate the matter.
Please provide enough information for us to understand your concern.
We will aim to respond within a reasonable timeframe.
If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
15. Retention of information
We retain personal information only for as long as reasonably necessary for:
providing services
maintaining business records
accounting and taxation requirements
resolving disputes
insurance purposes
legal obligations
Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our services
technology providers
business practices
legal requirements
The latest version will be published on our website with the date it was last updated.
17. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
The Content Bunker
Hobart, Tasmania
Email: [insert Content Bunker email address]
The Content Bunker — Terms & Conditions
Last updated: September 2026
By making a booking with The Content Bunker, you agree to the following Terms & Conditions.
1. Bookings
All bookings are subject to availability and are only confirmed once payment has been received or otherwise agreed in writing.
Booking times include all setup, pack-down and cleaning time.
Clients must not enter the studio before their booking start time unless prior approval has been given.
Clients must leave the studio by the end of their booked time.
2. Payments
Studio hire and other standard bookings must be paid in full at the time of booking unless otherwise agreed.
Memberships and recurring services are billed automatically in advance using the payment method provided.
Larger commercial production jobs may be invoiced separately under agreed payment terms.
The Content Bunker reserves the right to refuse access where payment is overdue or incomplete.
3. Cancellations and Rescheduling
Bookings may be rescheduled subject to the cancellation policy applicable at the time of booking.
Unless otherwise stated:
More than 7 days before the booking: booking may be rescheduled or cancelled subject to any applicable administration fee
Between 48 hours and 7 days before the booking: rescheduling may be permitted, but refunds may not be available
Less than 48 hours before the booking: booking fees are generally non-refundable
No-shows are non-refundable.
The Content Bunker may make reasonable exceptions at its discretion.
4. Late Arrival
Your booking starts at the confirmed booking time whether or not you arrive late.
Late arrival does not extend the booking.
If additional time is available, it may be purchased at the applicable overtime rate.
5. Overtime
Clients must finish shooting, pack equipment and vacate the studio by the end of their booked period.
Overtime is subject to availability and may be charged at the current overtime rate.
Overtime may be billed in 30-minute increments.
The Content Bunker is not required to extend a booking where another booking follows.
6. Studio Access
The person who made the booking is responsible for all people attending as part of their booking.
Clients must follow reasonable instructions from Content Bunker staff.
The Content Bunker reserves the right to refuse entry or terminate a booking where conduct is unsafe, unlawful, abusive or likely to damage the premises or equipment.
No refund will be provided where a booking is terminated due to serious misconduct or breach of these Terms.
7. On-Site Support
A member of The Content Bunker team will generally be onsite during studio hire bookings.
Basic studio support and troubleshooting are included.
This may include:
showing clients how to use the space
locating equipment
basic guidance on house equipment
minor troubleshooting
basic backdrop or studio assistance
This does not include a dedicated photographer, videographer, camera operator, lighting technician, sound operator or production assistant unless specifically booked and paid for.
8. Equipment
Clients must treat all studio equipment carefully and use it only for its intended purpose.
Clients must not:
remove equipment from the premises without approval
modify equipment
dismantle fixtures
overload stands
use equipment in an unsafe manner
allow inexperienced persons to operate equipment without appropriate supervision
Any equipment damaged, lost or stolen during a booking may be charged to the client at repair or replacement cost.
9. Cameras and Podcast Equipment
Where cameras, microphones, audio equipment, switchers or other podcast equipment are included in a booking, clients will receive basic operating instructions where required.
Self-operated bookings remain the responsibility of the client.
The Content Bunker does not guarantee that client-operated recordings will be technically perfect.
Clients are responsible for confirming that recording has started, files are being captured and appropriate audio levels are being maintained unless a dedicated operator has been booked.
10. Data and Recording Files
Clients are responsible for checking and backing up their own files.
Where The Content Bunker supplies recording media or transfers files, clients should create their own backup as soon as possible.
The Content Bunker is not responsible for loss of data caused by:
memory card failure
hard drive failure
accidental deletion
client error
equipment malfunction beyond reasonable control
failure by the client to confirm recording
Where The Content Bunker is providing a fully operated production service, separate production terms may apply.
11. Cyclorama Use
The cyclorama is a specialist studio surface and must be treated carefully.
Clients must:
wear clean footwear when entering the cyc
avoid dragging furniture or equipment across the surface
avoid placing dirty, oily or sharp objects on the cyc
follow staff instructions regarding footwear and equipment
take particular care around curved areas
Do not stand, walk, sit or place equipment on the curved transition section of the cyclorama.
The curved section is not designed to bear concentrated weight and may be damaged if stood on.
Any avoidable damage may incur repair or repainting charges.
Normal minor marks associated with reasonable studio use are expected.
Excessive marking, damage or cleaning may incur additional fees.
12. Paper Backdrops
Paper backdrops must be handled carefully.
Normal use where the paper remains rolled above floor level may be included with studio hire where applicable.
Paper rolled onto the floor and walked on, cut, torn, heavily marked or otherwise consumed may be charged per linear metre or at replacement cost.
Clients must not cut paper backdrops without permission.
13. Furniture and Sets
Existing furniture and movable set pieces may generally be repositioned with staff approval.
Heavy or fixed items must not be moved without permission.
Clients must not:
attach screws or nails to walls
drill into surfaces
paint studio surfaces
permanently attach decorations
use strong adhesives without approval
Custom set changes or substantial furniture rearrangements may attract an additional setup fee.
14. Lighting and Electrical Equipment
Clients must use lighting and electrical equipment safely.
Do not overload electrical circuits or power boards.
Only approved equipment may be connected to studio power.
Clients bringing high-powered or unusual electrical equipment should discuss this with The Content Bunker beforehand.
15. Smoke, Fire and Hazardous Materials
Open flames are not permitted unless explicitly approved.
Smoke machines, haze machines, candles, pyrotechnics, fireworks or other effects must not be used without prior written approval.
Hazardous chemicals, flammable liquids or dangerous materials are not permitted without approval.
Smoking and vaping are not permitted inside the studio.
16. Glitter, Confetti and Messy Materials
Glitter, confetti, fake snow, powders, paint, liquids or other difficult-to-clean materials must not be used without prior approval.
Unauthorised use may incur an additional cleaning fee.
17. Food and Drinks
Food and drinks may be consumed in designated areas.
Clients should avoid placing drinks near electrical equipment, cameras, computers, podcast equipment or other sensitive equipment.
Any spills or damage must be reported immediately.
18. Cleaning
Clients are expected to leave the studio in a reasonably tidy condition.
Normal cleaning is included.
Excessive cleaning may incur an additional cleaning fee.
This may include:
excessive rubbish
spills
makeup
food
mud
glitter
confetti
excessive cyc marks
damage to sets or furniture
19. Damage
The booking client is responsible for damage caused by themselves, their crew, guests, talent or contractors.
The Content Bunker may charge reasonable costs for:
cleaning
repair
repainting
replacement
technician assessment
lost hire time caused by damage
Clients must immediately report any damage or malfunction.
20. Personal Property
Clients are responsible for their own equipment and belongings.
The Content Bunker is not responsible for theft, loss or damage to client property unless caused by negligence on the part of The Content Bunker.
Items left behind may be held temporarily but cannot be guaranteed.
21. Children and Minors
Children and minors must be appropriately supervised at all times.
The booking client is responsible for ensuring all necessary parental or guardian permissions have been obtained for any minor appearing in photography, video or audio recordings.
22. Animals
Animals may only be brought into the studio with prior approval.
Owners are responsible for:
supervision
cleaning
damage
safety
ensuring animals do not interfere with other clients or equipment
Assistance animals are permitted in accordance with applicable law.
23. CCTV and Video Surveillance
The Content Bunker operates 24/7 video surveillance for the security and protection of people, property and equipment.
CCTV may operate in studio and common areas.
If the content being created is sensitive in nature, including boudoir, implied nude or nude photography or video, clients should notify Content Bunker staff on arrival.
Where reasonably possible, surveillance within the relevant shooting area can be disabled for the duration of the sensitive shoot.
Clients should not assume surveillance has been disabled unless this has been confirmed by staff.
CCTV footage is used for security and safety purposes and is not ordinarily used for promotional content.
24. Privacy and Sensitive Content
The Content Bunker respects client privacy.
Clients undertaking commercially sensitive, confidential or private productions should advise staff where appropriate.
The Content Bunker will not intentionally photograph, record or distribute client content without permission, except where required for security, legal or safety purposes.
25. Client Content
Clients are responsible for ensuring they have all necessary rights and permissions relating to content created at The Content Bunker.
This includes permissions relating to:
talent
music
trademarks
copyrighted material
products
locations
confidential information
The Content Bunker is not responsible for copyright, licensing or privacy disputes arising from client-created content.
26. Illegal or Prohibited Activity
The studio must not be used for unlawful activity.
The Content Bunker reserves the right to terminate any booking immediately if staff reasonably believe unlawful or dangerous activity is occurring.
27. Noise
Clients must keep noise at a reasonable level and comply with any instructions relating to neighbouring premises or building requirements.
Excessive noise or disruptive behaviour may result in the booking being terminated.
28. Maximum Occupancy
Bookings must comply with any maximum occupancy limits advised by The Content Bunker.
Larger productions should be discussed before booking.
29. Parking and Access
Any parking information provided by The Content Bunker is provided as a guide unless dedicated parking has specifically been included.
Clients are responsible for complying with parking restrictions and local regulations.
30. Accessibility
Clients with accessibility requirements are encouraged to contact The Content Bunker before booking so we can confirm whether the venue and relevant facilities are suitable.
31. Production Services
Where The Content Bunker is engaged to provide photography, video, podcast production, editing or other creative services, additional terms may apply regarding:
deliverables
editing
revisions
turnaround times
licensing
copyright
usage rights
storage of files
project cancellation
Where there is any conflict between these studio Terms & Conditions and a specific written production agreement, the specific agreement will generally take precedence for that production.
32. Content Days
Content Day deliverables are limited to what is specified in the booking description, quotation or agreement.
Additional filming, photography, editing or revisions outside the agreed scope may incur additional fees.
The number and type of deliverables may vary depending on the package purchased.
Clients are responsible for arriving prepared with appropriate:
products
clothing
staff or talent
brand information
approved scripts or talking points where applicable
33. Memberships
Memberships are subject to the specific inclusions and limits of the membership purchased.
Unless otherwise specified:
Studio Memberships have a minimum commitment period of 3 months
membership fees are paid monthly in advance
memberships automatically continue month-to-month after the minimum term
cancellation requires notice in accordance with the membership agreement
unused studio hours expire at the end of each billing period unless otherwise stated
membership hours are subject to studio availability
membership benefits are not transferable unless approved
Memberships may be suspended where payments are overdue.
34. Monthly Content Plans
Monthly Content Plans may have minimum commitment periods.
Clients are responsible for making themselves, their products or their staff reasonably available for booked production sessions.
Unused production time or missed sessions may not automatically roll over.
Deliverables will be limited to those included in the relevant package or written agreement.
35. Recurring Payments
Where a client agrees to a membership or recurring service, the client authorises The Content Bunker or its payment provider to automatically charge the nominated payment method according to the agreed billing schedule.
If payment fails, The Content Bunker may:
retry the payment
contact the client
suspend membership access
cancel future bookings
The client is responsible for keeping payment details current.
36. Cancellation of Memberships
Memberships cannot ordinarily be cancelled during the minimum commitment period except where required by law or agreed by The Content Bunker.
After the minimum term, membership may be cancelled by providing the required notice.
Payments already processed are generally non-refundable.
37. Force Majeure
The Content Bunker is not responsible for failure to provide services due to events reasonably outside its control.
This may include:
power outages
extreme weather
fire
flooding
government restrictions
building access issues
major equipment failure
illness or emergency
other unforeseen events
Where reasonably possible, affected bookings will be rescheduled.
38. Liability
Clients use the studio and equipment at their own risk.
To the extent permitted by law, The Content Bunker is not responsible for indirect or consequential loss arising from use of the studio.
Nothing in these Terms excludes rights or guarantees that cannot legally be excluded under Australian Consumer Law.
39. Insurance
Commercial production clients are responsible for maintaining any insurance reasonably appropriate to their activities.
The Content Bunker may require evidence of public liability or other insurance for larger or higher-risk productions.
40. Changes to These Terms
The Content Bunker may update these Terms & Conditions from time to time.
The version applicable to a booking will generally be the version available or supplied at the time the booking is made.
41. Acceptance
By making a booking, purchasing a membership or using The Content Bunker, you confirm that you have read and agree to these Terms & Conditions.
Contact
The Content Bunker
Hobart, Tasmania
Email: [insert email address]